FAQ

Quick answers to the questions we get most. Can't find what you need? Email us at cesarsgotmail@icloud.com.

Shipping

Where do you ship?
We currently ship to addresses in the United States only.

How much is shipping?
Standard shipping is $8.00, or free on orders of $45 or more. Express shipping is $15.00 and can be chosen at checkout. You'll see the exact cost at checkout before you pay.

How long will my order take?
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, most standard orders arrive within 7–15 business days. Delivery times are estimates and can run longer during peak seasons or carrier delays.

Why did my items arrive separately?
If you order more than one item – including our gift sets – they may ship separately and arrive on different days. You'll get tracking as soon as each shipment leaves.

My tracking hasn't updated. What now?
If your tracking hasn't moved in a while, or your order hasn't arrived within 15 business days of shipping, email us at cesarsgotmail@icloud.com and we'll help.

I made a mistake in my address.
Email us as soon as possible and we'll do our best to update it before your order ships.

Returns & refunds

Can I return something?
Yes – unused items can be returned within 30 days of delivery (opened personal-care items are the exception – see below), in the condition you received them and in their original packaging where possible. Email us with your order number first and we'll send return instructions. Returns sent without instructions can't be processed.

Are there items I can't return?
For health and hygiene reasons, opened personal-care items – including teeth strips, face rollers and gua sha tools, body scrubbers, exfoliating mitts and any other item that touches the skin – can't be returned unless they arrived damaged, defective or weren't what you ordered. Unopened items in their original sealed packaging can be returned within 30 days of delivery.

Who pays return shipping?
The buyer pays return shipping, unless the item arrived defective, damaged or wasn't what you ordered – then we cover it.

My item arrived damaged or wrong.
Email us within 7 days of delivery with your order number and a photo of the item (and the packaging, if it was damaged). We'll arrange a replacement or a full refund.

When will I get my refund?
Approved refunds go back to your original payment method within 5–10 business days of us receiving your return. Your bank may take a little longer to post it.

Can I exchange an item?
Return the original for a refund and place a new order for the item you want.

Products

How do I pick my Cloud Slides size?
Measure your foot length and use our Cloud Slides size guide. Between sizes? Size up.

Do the heatless curls work on all hair?
Results vary with hair type and length. Follow the wrap-and-set steps on the product page.

What's in the gift sets?
Each set lists exactly what's in the box on its product page. Sets cost less than buying each item on its own.

Do the colors match the photos?
We show real product photos, but colors can look slightly different on different screens, and natural-look stone pieces vary in shade and pattern.