Refund policy

Refund & Return Policy

We want you to love your order. If something isn't right, here's how returns and refunds work.

30-day returns

You can return unused items within 30 days of delivery. Items must be unused, in the same condition you received them, and in their original packaging where possible.

How to start a return

Email us at cesarsgotmail@icloud.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back before contacting us, because returns sent without instructions can't be processed.

Return shipping

The buyer pays return shipping costs, unless the item arrived defective, damaged or was not the item you ordered. In those cases, we cover the cost.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item (and of the packaging, if it was damaged). We'll arrange a replacement or a full refund.

Refunds

After we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 5-10 business days of receiving the return. Your bank or card issuer may take extra time to post the refund.

Exchanges

To exchange an item, return the original for a refund and place a new order for the item you want.

Questions

Contact us at cesarsgotmail@icloud.com.

Personal care and hygiene items

For health and hygiene reasons, opened personal care items, such as teeth whitening strips, can't be returned unless they arrived damaged, defective or were not the item you ordered. Unopened pouches in their original sealed packaging can be returned within 30 days of delivery.